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Q. What exactly is High Speed Wireless or Wi-Fi Internet access? A. High Speed Wireless Internet access allows you to use your personal mobile device (Laptop, PDA, Table PC, Pocket PC, etc.) to access the Internet when in range of an 802.11 (Wi-Fi) Access Point. Similar to cell towers which carry voice traffic for cell phone users located miles away from the tower itself, these Access Points (APs) can carry network data from your Wi-Fi enabled device and cover ranges of hundreds of feet. Although the distance is much shorter than that of a cellular network, the data speed is many times faster and is perfect for blanketing public indoor and outdoor areas where Internet connectivity can be beneficial to customers who carry mobile devices (coffee shops, loungues, restaurants, convention centers, hotels, ....). 802.11 or Wi-Fi networks are a popular wireless access method used for mobile computing. It is truly on of the hottest and most revolutionary technologies of the last decade. By 2005, it is anticipated that there will be millions of 802.11 users around the globe. It is the goal of Cyber Cove to offer this mobile Internet infrastructure to mobile customers for the value and convenience it provides.
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Q. How fast exactly is "High Speed"? A. It is at least 50x faster than traditional dial-up services.
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Q. What is a "hotspot"? A. A "hotspot" is another name for a public 802.11 wireless network (WLAN). More and more businesses are now offering such hotspots to attract new business and differentiate themselves from competitors. Single Digits specializes in the implementation, support, and services of public hotspots leveraging our years of experience with wireless and general network technologies.
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Q. How much does it cost to use the Internet services offered by Cyber Cove? A. Our pricing varies depending on how much time you anticipate you will need. We offer Hourly, Daily, Weekly and Monthly accounts to keep you on-line.
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Q. How do I connect to the Cyber Cove hotspot? A. When visiting Cyber Cove, there are a few things that must be setup properly to allow you to connect: Make sure your 802.11 wireless network adapter is installed and working properly. Check you hardware manufacturer documentation if you are not sure how to check the status of your adapter. Set the SSID (also referred to as a "wireless network name") of your wireless adapter to "cybercove" (without the quotation marks). This setting can usually be found in the properties of the 802.11 network adapter itself or within a client utility tool that some wireless hardware vendors provide. Make sure WEP encryption is turned off (This is usually the default setting). Make sure the 802.11 wireless adapter is running in "infrastructure" mode as opposed to "Ad Hoc" ("Infrastructure" is usually the default setting). Set the IP properties of the 802.11 wireless adapter to use DHCP to receive it's IP address and DNS information (DHCP is typically the default setting). Open your web browser and login securely to the Cyber Cove network using your registered username and password (accept the Single Digits digital certificate should your browser prompt you with a security trust warning). Once authenticated you will see a web page that will load that will keep track of your statistics for the session and provide you with a mechanism to logout when finished. In the meantime, you are free to browse the web, check email, and/or connect back to your corporate network.
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Q. Do I need any special software to connect? A. No, only a standard web browser and 802.11 wireless network adapter is required.
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Q. What operating systems does the Cyber Cove hotspot support? A. Because our service is not dependant on any special software, we also are not dependant on the operating system of a client. Mobile users of various versions of Windows, Mac, and Linux platforms, as well as handheld devices, should all be able to connect to our service so long as the client has an 802.11 network adapter and web browser software installed.
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Q. What web browser software is supported? A. Various types and versions of web browsers are likely to work with our service. For best results, we recommend using either Internet Explorer version 4 (or higher) or Netscape Navigator version 4 (or higher).
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Q. Is the Cyber Cove hotspot secure? A. We take security very seriously at Cyber Cove and our Hotspot provider Single Digits. The reality though is that a public wireless hotspot (or any connection to the Internet for that matter) can never be 100% secure with the existing technology available and, at the same time, provide the type of seamless Internet connectivity that our members enjoy. We do, however, provide the following measures of security in order to minimize the exposure our customers may have to unauthorized eavesdropping and tampering when using our services: In addition to the above levels of security Cyber Cove provides it users automatically, we also recommend our users to further protect themselves by doing the following:
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Q. What wireless technology is Cyber Cove using? A. Cyber Cove uses standards-based 802.11b and 802.11g Wi-Fi (11Mb DSSS) to provide high speed Internet access in our location.
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Q. What 802.11 hardware is compatible with the Cyber Cove network? A. Any standards-based 802.11b network adapter will work seamlessly with our network. These network adapters can be supported in a variety of mobile devices including laptops and handheld computers. If you are interested in purchasing an 802.11 adapter for your computer, talk to a Cyber Cove employee.
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Q. Can I VPN over the Cyber Cove network? A. Yes, VPN connections to corporate, private, or partner networks can be established when using the Cyber Cove network. To avoid difficulty, a VPN software package capable of firewall and NAT traversal should be used. Your Organization's IT department can tell you if your VPN service is capable of firewall/NAT traversal.
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Q. Can I access my e-mail when connected to the Cyber Cove network? A. Yes, most web based e-mail services accessible from the Internet (i.e. yahoo, hotmail, etc.) or corporate e-mail servers available through VPN services can be accessed from the Cyber Cove network.
NOTE: Some ISPs do not allow you to send e-mail without being directly connected to their network. If your ISP operates this way, you may be able to only receive your e-mail and not send it. Please discuss this matter with a Cyber Cove Employee, we have an answer to this issue. This will allow users who currently are unable to send their email while on the Cyber Cove network to be able to do so.
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Q. How do I protect myself in the world of hotspots? A. Here are several ways you can protect yourself. Disable your wireless card's ad-hoc (peer-to-peer) mode. You can do this via the adapter's utilities or within Windows XP by clicking on Network Connections in the Control Panel. This will help prevent anyone from connecting to your notebook. Remove or disable your wireless card if you're working offline. Install a personal firewall. Windows XP offers the rudimentary Internet Connections Firewall, but more advanced personal firewall products, such as Symantec's Norton Internet Security and Zone Labs' ZoneAlarm, can prevent others from accessing your notebook and even alert you when an attempt is made. Install personal antivirus software from McAfee, Symantec, or another antivirus vendor, and enable automatic signature updates. Take advantage of your e-mail client's security features, particularly digital signatures and e-mail encryption. Digital signatures verify your identity to your recipients and ensure that messages are not tampered with during transmission. Microsoft Outlook lets you add digital signatures to messages and encrypt messages and attachments using S/MIME. If you're using a Web-based e-mail service, make sure it offers some type of encryption. Be aware, however, that in many cases with such services only the log-on information is encrypted, while text is sent in the clear. You may want to use third-party e-mail encryption utilities, such as PGP Corp.'s PGP Personal, which offers digital signatures and strong encryption for messages and attachments, as well as for files stored on your computer. Make sure you submit credit card information only to SSL-protected Web sites (look for https:// in the address bar). For the best protection, use a virtual private network (VPN) to provide strong authentication and encryption for all your hot-spot communications. This is particularly important if you're connecting to your company's network, in which case you'll probably get VPN client software from your IT manager. Small-business users can install VPN-enabled firewall and router appliances from Netgear, SonicWall, 3Com, or Watchguard at the office or use one of the many small-business VPN services available, for example, from Sprint or Verio. Individual users can take advantage of inexpensive consumer VPN services such as HotSpotVPN (www.hotspotvpn.com). Or they can limit themselves to protected hot spots, such as those from EarthLink and others that make up the Boingo Wireless network. Keep your OS and software up to date with security patches
And of course, make sure nobody is looking over your shoulder as you enter vital information. Enjoy the freedom and convenience that hot spots offer, but make sure that hot spots don't land you in hot water. << Back to top
Q. Who can I contact to get further assistance if I am still having problems connecting? A. Feel free to contact our well-trained support team at Cyber Cove, or support-us@singledigits.com. In addition you can call our support center at: 1-888-266-1096
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